FAQ

Last update : February the 17th of 2017
Morgane Renaud
0033 557 808 697
Hope Gee
0033 557 808 813

DO YOU SELL TO THE TRADE?
We are strictly dedicated to private individuals, due to the agreements we have with the various Chateaux and producing estates we work with.
DO YOU HAVE A SHOP IN HONG KONG?
We do not own any premises in Hong Kong. All our activities are managed from Bordeaux owing to its proximity to producing estates. All wines are shipped directly from our cellars to Hong Kong once they are fully paid for.
ARE INVOICES TO BE PAID IN HKD?
All our invoices corresponding to purchases delivered to the Hong Kong territory are in HKD, and can be paid by credit card or bank transfer in the same currency.
American Express cards may be used however this is the only card we are required to process in Euros through our system. We would thus convert the amount invoiced according to the exchange rate at time of purchase.
DO YOUR PRICES INCLUDE ALL FEES?
As we are dedicated to private individuals, we declare and settle all local taxes and duties on your behalf. All you need to do is order, pay and then sign the delivery slip on arrival of your wine, of course after having checked its integrity.
IS IT POSSIBLE TO ORDER WINE AND HAVE IT STORED?
We do not currently offer storage facilities, either in Hong Kong or in France.
DO YOU REQUIRE A SIGNATURE ON DELIVERY?
We require a signature upon delivery for insurance reasons. Upon reception of the wines, it is the responsibility of the addressee to check the state of the goods and to note any reserve concerning breakage, damage or missing goods on the delivery slip. If the delivery slip does not indicate any reserve, Millesima is not obligated to provide compensation to the recipient for this order.
The signatory must be over 18 years of age.
HOW LONG WILL THE DELIVERY TAKE TO HONG KONG?
We arrange a monthly shipment from our cellars in Bordeaux to Hong Kong. Once the order has been sent from our cellars in Bordeaux, delivery takes between 7-10 days. Once the order is ready for delivery, our local carrier will contact you to organise a delivery appointment according to your availability.
We do, of course, have to take into account external factors, such as extreme weather or other extenuating circumstances. The integrity of the wines is a primary concern, and we will not ship if the conditions would in any way cause harm. Be sure however we will notify you upon purchase of any suspension of our usual shipments.
WHAT ARE YOUR SHIPMENT AND DELIVERY COSTS?
Ready for delivery wines
Currently delivery to Hong Kong for our ready for delivery wines is free, no matter how many cases you buy from us.

Should you wish to be delivered to more than one address in Hong Kong, an additional delivery fee will apply.
En primeur wines
Delivery of en primeur orders is HKD 400.00, again no matter how many cases you have ordered from us. Please note, this fee is charged once the wine is ready for delivery not at time of purchase.
Furthermore, if you place several orders of wines of the same vintage that are to be delivered at the same time to one sole address, the charge of HKD 400.00 is only applied once.
DO YOU SHIP IN ORIGINAL WOOD CASES (OWC)?
We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either in “case” (wooden case) or “box” (cardboard carton).
WHEN WILL MY EN PRIMEUR WINE BE DELIVERED?
Once the wine is bottled and ready for shipment, that is to say more or less two years later (plus another year for certain wines from Sauternes and Barsac), a final invoice will be sent to the customer which includes the delivery fee. We will also confirm your contact and delivery information at this time, and make any necessary modifications.
HOW MAY I ORDER?
The best way is to place your order through our website, as this would enable you to create your personal file, secure the wine you wish to purchase and automatically arrange a secure payment by credit card.
Of course, we remain at your disposal by e-mail or telephone should you need any further information, advice or assistance.
HOW MAY I CONTACT YOU? IS THERE SOMEONE I CAN MEET IN HONG KONG?
We operate from Bordeaux, but Hope Gee or Morgane Renaud will be delighted to answer all your queries, assist you in building your order, advise you in your selections or provide updates on a delivery. You can contact them by email on hgee@millesima.com or mrenaud@millesima.com or direct line at +33 557 808 813. However, please note Bordeaux is not in the same time zone.

Should you need further information please feel free to refer to our more detailed General Terms and Conditions.