FAQ – Frequently Asked Questions

We are strictly dedicated to private individuals, due to the agreements we have with the various Châteaux and producing estates we work with.

All invoices for purchases delivered to the Hong Kong territory are in HKD and can be paid by credit card or bank transfer in the same currency.

American Express cards may be used, however this is the only card we are required to process in Euros through our system. The amount will be converted according to the exchange rate at the time of purchase.

As we are dedicated to private individuals, we declare and settle all local taxes and duties on your behalf. All you need to do is order, pay, and sign the delivery slip upon arrival — after having checked the integrity of your wine.

The best way is to place your order through our website, which allows you to create your personal file, secure the wine you wish to purchase, and arrange secure payment by credit card. Our team also remains at your disposal by e-mail or telephone should you need further information, advice, or assistance.

We do not own any premises in Hong Kong. All our activities are managed from Bordeaux owing to its proximity to producing estates. All wines are shipped directly from our cellars to Hong Kong once they are fully paid for.

We arrange a bi-monthly shipment from our cellars in Bordeaux to Hong Kong. Once dispatched, delivery takes between 5 and 7 days. Our local carrier will then contact you to organise a delivery appointment according to your availability.

We take into account external factors such as extreme weather or other extenuating circumstances — the integrity of the wines is a primary concern and we will not ship if conditions could cause any harm. We will notify you upon purchase of any suspension of our usual shipments.

Ready for delivery wines : delivery is free for orders over HKD 5,000. Below this amount, a delivery fee of HKD 1,200 applies. An additional fee will apply for deliveries to more than one address in Hong Kong.

En primeur wines : a flat delivery fee of HKD 400 applies regardless of the number of cases ordered. Please note this fee is charged once the wine is ready for delivery, not at time of purchase. If you place several orders of wines from the same vintage to be delivered at the same time to a single address, the HKD 400 fee is applied only once.

We organise all shipments by secure air freight. Our transporter ensures the wine is kept at a constant temperature between 15–18°C, from the moment it leaves our 200-year-old cellars in the heart of Bordeaux to final delivery.

Yes, a signature is required upon delivery for insurance reasons. Upon reception, it is the responsibility of the addressee to check the state of the goods and to note any reserve concerning breakage, damage, or missing goods on the delivery slip. If the delivery slip does not indicate any reserve, Millésima is not obligated to provide compensation for this order.

The signatory must be over 18 years of age.

We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either "case" (wooden case) or "box" (cardboard carton).

We do not currently offer storage facilities, either in Hong Kong or in France.

Once the wine is bottled and ready for shipment — approximately two years after the vintage (plus an additional year for certain wines from Sauternes and Barsac) — a final invoice will be sent including the delivery fee. We will also confirm your contact and delivery information at that time and make any necessary modifications.

We operate from Bordeaux, but our team will be delighted to answer all your queries, assist you in building your order, advise you in your selections, or provide updates on a delivery. You can reach them by e-mail at customer@millesima.com or by direct line at +33 557 808 813. Please note that Bordeaux is not in the same time zone.